Frequently Asked Questions
Here you will find answers to frequently asked questions regarding your visit to UKK.
Can’t find the answer to your question? Contact us
Tickets
Hur köper jag biljetter?
Here at ukk.se, you can purchase tickets 24/7! You can choose to receive the ticket directly via email or printed and sent to you by regular mail for a postage fee. You also have several different payment methods to choose from, depending on what suits you best: debit or credit card, direct payment via internet bank, Swish for those on the go, or advance invoice if you need to collect money from your friends before paying, for example.
If you prefer to buy your tickets in person, you can do so at the box office.
Jag kan inte längre utnyttja min biljett – kan jag få pengarna tillbaka?
No, purchased tickets are non-refundable. We do not refund tickets due to illness or other reasons that prevent you from using the ticket.
The ticket is not personal, so it is fine to give away or resell the ticket. However, we warn that buying tickets on the secondary market always involves a risk, and Uppsala Konsert & Kongress advises against buying tickets on a digital secondary market.
När släpps biljetter till era evenemang?
We release tickets to new concerts, performances and other events (almost) all the time! Keep an eye out here at ukk.se, subscribe to our newsletter and follow us on social media to get information first!
My Visit
Får jag ta med mig min väska in i salen?
Yes, you may bring smaller bags. Otherwise, a mandatory cloakroom applies to our events, which means that outerwear and larger bags may not be taken into our halls. The dimensions of the bag must not exceed A3 (30 cm x 42 cm).
Var finns garderoben?
The cloakroom is located on level 1, one floor down from the entrance level. Storage lockers with code locks are also available outside the entrance to the Stora salen balcony section.
Finns det någon åldersgräns?
The most common age limit for concerts and events at UKK is 13 years. Other rules apply to events aimed at children and young people. Information about what applies to a specific event can be found on the respective event page in the calendar.
Var kan jag parkera?
UKK does not have its own visitor parking, but there are parking garages and parking spaces within walking distance. The nearest parking garage is
For guests with disabilities who have a special parking permit, parking is available outside Uppsala Konsert & Kongress towards Storgatan for up to 4 hours.
Måste jag gå i trappor för att komma till min plats?
There is an elevator to all concert halls, foyers and conference rooms. The floors are announced with a recorded voice. Without an access card, you can use the elevator between floors 1, 2, 3 and 6.
Please note that many seats in Stora salen can only be reached via stairs. Contact the box office if you have any questions, or would like help booking an accessibility-adapted seat.
There is no elevator to level 7, i.e. to the Stora salen balcony sections. People who have difficulty walking stairs should therefore choose a seat on the parterre.
Escalators are available between levels 2 (entrance level) and 3, and between levels 3 and 6.
Serving
Kan jag äta eller dricka något innan konserten?
In the bars located in connection with the respective concert hall (Stora salen, Sal B and Sal C), drinks and light snacks are served starting one hour before the concert starts. For events in Sal D and on the restaurant stage, the serving is open in the restaurant. Welcome!
Får jag ta med mig drycken jag köpt i baren in i salen?
Yes, you may! However, we want you to finish the food before you take a seat in the auditorium.
Drinks are not allowed in the auditorium during children’s and family performances.
Other Information
Var ligger Uppsala Konsert & Kongress?
Uppsala Konsert & Kongress is located on Vaksala torg in central Uppsala, a stone’s throw from Resecentrum. It is easy to get here, whether you come by public transport, car, bicycle or on foot.
Kan jag komma och titta på utsikten?
Yes, you are always welcome to UKK during our opening hours.
Hur jobbar ni med säkerhet?
We work continuously with security at UKK. We continuously adapt our routines and working methods to the needs of different types of events.