Accessibility

Specially adapted seats

To book specially adapted seats, please contact the box office on 018-727 90 00. We always have a number of free seats for accompanying persons/assistants, these are booked via the reception on a first-come, first-served basis.

Grand Hall

The Main Hall has spaces for four wheelchairs on the side upper stalls. Accompanying persons/assistants sit in a seat next to them. The entrance to the Main Hall is on floor 6, which is accessible by lift and escalator.

Please note that many seats in the Main Hall are only accessible via steps. If you have impaired vision, have difficulty walking stairs or use a walker, you can get help with a placement in the hall that suits you – contact the box office for seating suggestions and help with booking.

Hall B

Hall B has spaces for four wheelchairs. Accompanying persons/assistants sit on a chair next to them. The entrance to Hall B is on floor 3, which is accessible by lift and escalator.

Hall D

Tickets for concerts in Hall D are sold as standing room or unnumbered seats. Contact the box office for assistance in reserving specially adapted seats on the wheelchair ramp or in another designated area of the hall.

Hearing Loops and Amplifiers

Hearing loops

There are hearing loops in the bleachers in Hall B and in conference rooms K1–K6.

The hearing loop in the Main Hall is currently out of service for maintenance and is expected to be back in service in early 2027. We regret this and apologize for any inconvenience it may cause you as a visitor.

Amplifier

In the Main Hall, Hall B, and, if necessary, Hall D, people with hearing impairments can use an amplifier (provided that the sound to be amplified is being broadcast through the halls’ speakers). The hearing aid amplifier works throughout the auditoriums and can be borrowed at the box office.

The amplifier is available in limited quantities. It is worn around the neck, and if you wear a hearing aid, you set it to the “T” position (as with a telecoil). The amplifier can also be used with headphones that have a 3.5 mm cable (headphones are not available to borrow; you’ll need to bring your own when visiting UKK).

When you check out the amplifier, you must sign for it at the ticket counter, where your personal information will be collected.

You must return the amplifier to the event staff after the event is over, and you will be liable for compensation if the amplifier is not returned.

Audience Hosts

At each performance, audience hosts are on duty to answer your questions and are responsible for safety during the concert. An audience host is present at each entrance to the hall.

Parking

For people with disabilities who have a special parking permit, parking is available outside Uppsala Konsert & Kongress on Storgatan for up to four hours.

Taxi phone

A free taxi phone is available in the entrance at the entrance from Vaksala torg.

Entrance doors

There are sliding doors at the entrances that open automatically.

Lift and escalators

There is a lift to the concert halls, foyers and conference rooms. The floors are announced with a recorded voice. Without a pass, you can use the lift between floors 1, 2, 3 and 6.

There is no elevator to the 7th floor, which is the balcony section of the Main Hall. If you have difficulty walking up stairs, you should therefore choose a seat in the orchestra section.

Escalators are available between levels 2 (entrance level) and 3, and between levels 3 and 6.

Wheelchair

Uppsala Concert & Congress has a wheelchair that we lend out. Contact the box office to book the wheelchair during your visit.

Handheld transmitter for door opening

Handheld transmitters for automatic door opening of conference rooms on floor 3 are available in the conference reception on floor 3.

Toilets

RWC toilets with wider doors are available on floors 1-6. On the entrance floor, the RWC is located at the entrance from Vaksala torg.

Dog at UKK

Service and assistance dogs that are working and wearing a service blanket are welcome to UKK. You then book your tickets via the box office to get an adapted seat.

Dogs that are not working are allowed to pass through UKK on the ground floor and can thus be taken to the reception and box office, but in other areas such as the restaurant or halls, pets are not allowed.