Frequently Asked Questions
Here you will find answers to frequently asked questions regarding your visit to UKK.
Can’t find the answer to your question?
Tickets
How do I purchase tickets?
Here at ukk.se, you can purchase tickets 24/7! You can choose to receive the ticket directly via email or printed and sent to you by regular mail for a postage fee. You also have several different payment methods to choose from, depending on what suits you best: debit or credit card, direct payment via internet bank, Swish for those on the go, or advance invoice if you need to collect money from your friends before paying, for example.
If you prefer to buy your tickets in person, you can do so at the box office.
I can no longer use my ticket – can I get a refund?
No, purchased tickets are non-refundable. We do not refund tickets due to illness or other reasons that prevent you from using the ticket.
The ticket is not personal, so it is fine to give away or resell the ticket. However, we warn that buying tickets on the secondary market always involves a risk, and Uppsala Konsert & Kongress advises against buying tickets on a digital secondary market.
When are tickets released for your events?
We release tickets to new concerts, performances and other events (almost) all the time! Keep an eye out here at ukk.se, subscribe to our newsletter and follow us on social media to get information first!
My Visit
Can I bring outerwear into the auditorium?
No, when you attend an event at UKK, you are required to leave your outerwear in the coat check. We have a staffed coat check, lockable coat hooks, and storage lockers with combination locks.
Am I allowed to bring my bag into the hall?
Yes, you may bring small bags with you. Otherwise, a coat check is required at our events, which means that outerwear and larger bags are not allowed in our halls. The bag must not exceed the dimensions of an A3 sheet (approximately 30 cm x 42 cm).
Bag check may occur before entering the hall/area.
Where is the cloakroom located?
The coat check is located on Level 1, one flight of stairs down from the entrance level. There are also storage lockers with combination locks and lockable coat hooks.
Lockers with combination locks are also available outside the entrance to the balcony section of the Main Hall, one flight of stairs up from the 6th floor.
Is there an age limit?
The most common age limit for concerts and events at UKK is 13 years. Other rules apply to events aimed at children and young people. Information about what applies to a specific event can be found on the respective event page in the calendar.
Where can I park?
UKK does not have its own visitor parking, but there are parking garages and parking spaces within walking distance. The nearest parking garage is Centralgaraget. More parking options can be found here.
For guests with disabilities who have a special parking permit, parking is available outside Uppsala Konsert & Kongress towards Storgatan for up to 4 hours.
Do I have to use stairs to get to my seat?
There is an elevator to all concert halls, foyers and conference rooms. The floors are announced with a recorded voice. Without an access card, you can use the elevator between floors 1, 2, 3 and 6.
Please note that many seats in Stora salen can only be reached via stairs. Contact the box office if you have any questions, or would like help booking an accessibility-adapted seat.
There is no elevator to level 7, i.e. to the Stora salen balcony sections. People who have difficulty walking stairs should therefore choose a seat on the parterre.
Escalators are available between levels 2 (entrance level) and 3, and between levels 3 and 6.
Catering
Can I eat or drink something before the concert?
In the bars located in connection with the respective concert hall (Stora salen, Sal B and Sal C), drinks and light snacks are served starting one hour before the concert starts. For events in Sal D and on the restaurant stage, the serving is open in the restaurant. Welcome!
Am I allowed to bring the drink I bought at the bar into the hall?
Yes, you may! However, we want you to finish the food before you take a seat in the auditorium.
Drinks are not allowed in the auditorium during children’s and family performances.
Other Information
Where is Uppsala Konsert & Kongress located?
Uppsala Konsert & Kongress is located on Vaksala torg in central Uppsala, a stone’s throw from Resecentrum. It is easy to get here, whether you come by public transport, car, bicycle or on foot.
Can I come and see the view?
Yes, you are always welcome to UKK during our opening hours.
How do you work with security?
We work continuously with security at UKK. We continuously adapt our routines and working methods to the needs of different types of events.